May 17-18, 2025

I. Introduction

This Terms and Conditions statement shall apply to all users who visit and access the BT-Agent Voice and Video Consulting mobile application. By using its services, users unconditionally agree to abide by these Terms and Conditions.

II. Information We Collect

Depending on how you use our services, we might collect the following kinds of information about you:

Information such as your name, email address, age, phone number, and educational qualification.
For subscriptions or paid services, our payment gateway provider may collect purchase details, including your address, billing information, credit card number, debit card number, UPI ID, and card expiration date.
Cookies (small files containing a string of characters) may be sent to your computer to uniquely identify your browser. Cookies track your preferences, help you log in faster, and determine user trends.
Information about your interactions with the service, including video and audio call logs, coin purchase history, and usage statistics.
Information about the devices you use to access the service, such as the device type, operating system, and device identifiers.

III. What We Do with Your Information

The information collected from registrants, customers, or prospective customers may be used for the following purposes:

To provide access to our products and services, or to provide quotes, offers, or updates about our products and services.
To send a confirmation notice to the registrant of the registration.
To administer and manage accounts, including password resetting, responding to questions raised by registrants, and addressing issues with accounts or conduct on the app.
To improve our app and its features.
To send email notices, messages, or contact you to communicate about our services and products.
To provide and maintain the service, including facilitating video and audio calls and processing coin purchases.
To analyze usage and trends to improve the service.

IV. Disclosure of Information

Your information may be disclosed:

As required by law, such as to comply with a subpoena or similar legal process.
When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, address security or technical issues, or respond to a government request.
To protect against imminent harm to the rights, property, or safety of the app, its users, or the public as required or permitted by law.

V. Information Security

We take appropriate security measures to protect against unauthorized access to or alteration, disclosure, or destruction of data. These measures include internal reviews of data collection, storage, and processing practices, security measures, and appropriate encryption. However, no security system is impenetrable, and we cannot guarantee the security of our database or the information you provide.

VI. Consent Withdrawal, Data Download & Data Removal Requests

To withdraw your consent, or to request the download or deletion of your data with us for any or all our services, please email us at koottukaari2024@gmail.com
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VII. Grievance Redressal

Any complaints, abuse, or concerns with regards to content or breach of these terms shall be immediately informed to the designated Grievance Officer via email at koottukaari2024@gmail.com